MUST READ BEFORE ORDERING!
You have obtained a a precise contact lens prescription from your Optometrists and forthwith confirm that what you order is in accordance to the said valid prescription.
- Do you know what circle lenses are? Read a quick little intro about the circle lenses.
- Be familiar with the Terms and Conditions, Shipping Policy, Tracking FAQ and Return Policy. Ensure that you have read our Circle Lens Care & Wear Guide and have thoroughly studied it. If you have never worn contact lenses before, we suggest you to consult your optometrist to see if you are suitable for them in the first place.
- Make an account on our site. It’s easy and takes less than a minute. And, of course, your information is never sold to third parties. Your account is simply used to keep track of your orders and delivery information. You can also save your shopping cart for the next time you visit our website.
- Browse through our catalogue. Click Top Menu. Then You can browse by brand/series, by color, by diameter (size) and by prescription (power) by clicking the links in the right sidebar.
1. On the listing of the product that you would like to purchase, select the prescription: 0.00 (plano) if you have perfect vision, or your sph measurement for myopia if you need vision correction. Note that we do NOT have powers for hyperopia (positive values).
2. Indicate your desired quantity and click “Add to Cart”
3. In the “View Cart” page, you can edit your order quantities and delete items as needed. Click on the appropriate links to proceed through checkout.
4. Make sure that your Shipping Address is correct! We are not responsible if it’s incorrect and you don’t receive your parcel because of this.
5. If you are paying by other credit card, bank eCheck or PayPal account, you will need to select “Pay by PayPal” option at checkout. After the order confirmation page, you will be redirected to a PayPal payment page. We use their facilities to handle all our payments.
6. If you are paying by bank account, you can enter in your bank information for billing. Your bank will send Paypal the funds which will be transferred to us in form of an eCheck. Please note that eChecks can take up to 10 days for processing depending on your bank’s policies. We only process orders after the eCheck has been completely cleared. Thus, we recommend you to use credit card or Paypal account whenever possible.
– If you already have a Paypal account and would like to use your Paypal balance, simply log in and follow the on screen instructions.
- You should receive an email with a 7 digit order confirmation number in the subject line. If you do not receive this email within 5 hours after placing your order, contact us immediately.
- We will ship 2 to 5 business days after your payment has been received/cleared.
- We will update your account status from “Order being Processed ” to “Shipped” once we have shipped out your order. The tracking number will be emailed to you and uploaded into your order history.
- To track your shipment, please refer to our Track & Trace information page.
Questions, reports, compliments/complaints can be e-mailed to us any time using the Contact Us form. Be sure to indicate your Order Confirmation No. (7 digits) in the id order field for the fastest possible response.
Changing Your Order
- If you entered in a wrong shipping address or wrong prescription for an item, please email us asap with your order number, stating which corrections should be made. Changes can only be made BEFORE YOUR ORDER IS SHIPPED. No changes can be made after this period.
- Please note that making any changes to an order can result in a processing delay of up to 2 business days.
- If you wish to cancel your order after payment is made due to any reason, kindly inform us BEFORE YOUR ORDER IS SHIPPED.
- If you wish to cancel your order after the order is shipped out, please refer to our returns policy
We ACCEPT PAYPAL as our payment method and for Payment Credit Card, we accept the following:-
– Master Card
– American Express
If you are paying by other credit card, bank eCheck or Paypal account, you will need to select “Pay by Paypal” option at checkout. After the order confirmation page, you will be redirected to a Paypal payment page. We use their facilities to handle all our payments.
If you are paying by bank account, you can enter in your bank information for billing. Your bank will send PayPal the funds which will be transferred to us in form of an eCheck. Please note that eChecks can take up to 10 days for processing depending on your bank’s policies. We only process orders after the eCheck has been completely cleared. Thus, we recommend you to use credit card or PayPal account whenever possible.
– If you already have a Paypal account and would like to use your Paypal balance, simply log in and follow the on screen instructions.
Who is processing my credit card transaction?
We have implemented one of the safest and most secure forms of online payment in the industry today. To accept online payments on our behalf we have corroborated with Paypal. All our online transactions are done through PayPal.
PayPal a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. Paypal is a safe, secure, and efficient way to to make online purchases.
How secure is my credit card information in your website?
One thing that makes online payments a very safe experience with us is that we ensure that your credit card details are simply NOT divulged to anyone(including us) but your credit card issuer.
This is achieved by simply redirecting you to PayPal whenever you choose to make payment on our website. You enter your credit card details on the PayPal.com server which is directly sent to your card issuer for validation. In this way your credit card details are NEVER KNOWN TO US or anyone else.
Also, PayPal had incorporated as strong secure payment pages. When you enter your credit card details on a secure server it gets immediately encrypted and remains that way until it reaches your card issuer where it is again decrypted. PayPal is one of the global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. For more info on PayPal, kindly visit http://www.paypal.com
Who/what is Paypal.com?
PayPal is a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 24 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It’s also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People’s Voice Award for Best Financial Services Site.Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
For more information on PayPal, please visit http://www.paypal.com
What charge will appear on my credit card billing statement?
All credit card transaction originating from us will appear on your local statement/bill as “CONTACTS”
Do you accept Western Union payment transfer?
We are sorry, at the moment we do not accept payment by Western Union.
Orders are processed and shipped during regular business hours (Monday–Friday) (excluding Holidays).
Please allow 3 working days to process your orders once your purchase is completed. Please add THIS 3 days of processing on top of the shipping days.
We will try our best to process and ship out your items ASAP so that you may receive them earlier.
**Delivery Days : Applies to Major Cities (Outside Cities, additional days may applies). Vary for each country.
Enjoy FREE SHIPPING:-
-International Registered Mail on orders above USD99.
All transit times are subject to Customs Clearance, transport conditions and volume of mail traffic. All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.
Transit time based on “Business Days”, which is exclude weekend and public holidays.
Pls take note that the parcel might delay if it was unfortunately hold by custom for checking and review.* Ifairylens.com do not held any responsible for any delay during the delivery time.
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.
- Shipping and handling charges are not refundable.
- We are not responsible for any package that is damaged or lost due to another country’s customs or postal service.
- We are not be held responsible if the postal service provided makes a mistake with delayed shipping, lost or damaged packages as it is beyond our control.
- Upon purchasing with us, you are agreeing to the required period of waiting. Please allow 3-5 BUSINESS DAYS to process your order.
- The estimated time of shipping by International Registered Airmail is 7-28 BUSINESS DAYS or more depending on your Country and Locations/International postal systems and Customs procedure.
- We are NOT in control of International holidays, overseas shipping delays, CUSTOMS nor are we able to speed up processing times from overseas. Here also, we have no control over the PO system, special holidays or CUSTOMS .
Custom, Duties, Tax
Ifairylens.com will not charge you any sales tax on top of your order. However, you might be required to pay customs and duties before the local customs release your package. Please inquire at your local customs to familiarize yourself with the local laws.
All sales are final. Upon making your PURCHASE you are agreeing to all of the above mentioned and stated. You are also stating that you understand all of the above requirements and exclusions.
By making an order, you are providing the equivalence to an electronic signature to all that is stated above.
Track and Trace
For packages posted via Registered Airmail, limited track and trace results are available.
Some destination posts do not offer online results for Registered Airmail Mode.
Addressee may call up their Post Office to check on status.
* Please take note that the parcel might delay if it was unfortunately hold by custom for checking and review.
* We do not held any responsible for any delay during the delivery time.
I am from USA, why the USPS tracking results always shows “Origin is Preparing Shipment”? Did you guys ever ship out my order?
USPS tracking results is NOT updated in real-time. your package already left and heading to USA. Update-or United States, USPS.com no longer provide a detailed routing information once its out of our country and headed to USA or while in the US until you finally receive the package.
And always remember that delivery time to USA takes 15~25 working days (exclude Saturday, Sunday and Public Holiday) to deliver. Please be patient and you will receive your package eventually.
Where is my tracking number?
We will provide the details on how to locate your tracking number as follows:-
- a) Check your email:
Once your order is shipped, an email containing the tracking number will be send to your email address. Tips: If you did not receive it, kindly check your spam or junk mail box. The shipping confirmation email subject is “Order Shipped“
- b) Sign in your account and -Click “History and details of my orders”
Click “Order ID” You will see your tracking number with shipping details.
Note: Please note that the the tracking results is NOT updated in real-time, and usually takes 2 weeks and above to show tracking results, this is true especially for USPS, Royal Mail and Canada Post.
How to track my order?
First of all, make sure your order status is “shipped” and have your tracking number ready (please refer above on how to find your tracking number)
All the shipping information will be emailed to you or can be found in your account order history details.
Below is the Worldwide Post Link for Registered Mails
- Afghanistan – Afghan Post (English)
- Åland – Åland Post (English, Suomi, Deutsch, Français)
- Albania – Albanian Post Office/Posta Shqiptare (English, Shqip)
- Algeria – Algerie Poste (French)
- Argentina – Correo Argentino (Spanish)
- Ascension – Ascension Island Post Office and Philatelic Bureau (English)
- Australia – Australia Post (English)
- Austria – Post und Telekom Austria (German, English)
- Bangladesh – Chithipatra (English)
- Barbados – Barbados Postal Service (English)
- Belarus – Belpochta Belarus Post Office (Belarusian, English)
- Belgium – Belgium Post (English, Français, Dutch, Deutsche)
- Benin – Office des Postes et Télécommunications du Bénin (French)
- Bermuda – Bermuda General Post Office (English)
- Bosnia Hercegovina – Pošta (Croatian)
- Brazil – Correios Brasil (Portuguese)
- British Indian Ocean Territory – BIOT Post Office and Philatelic Bureau (English)
- Brunei Darussalam – Postal Services Department, Ministry of Communications (English)
- Bulgaria – Bulgarian Post (Bulgarian, English)
- Cambodia – Ministry of Posts & Telecom (English)
- Canada – Canada Post (English, Français)
- Chile – Correos de Chile (Spanish)
- China – State Postal Bureau of China (Chinese, English)
- Costa Rica – Correos de Costa Rica (Spanish, English)
- Croatia – Hrvatska Pošta d.d. (Croatian, English)
- Cyprus – Cyprus Postal Services (English)
- Czech Republic – Ceska Posta / Czech Post (Czech, English)
- Denmark / Danmark – Post Danmark (Danish, English)
- Dominican Republic – Instituto Postal Dominicano (Spanish)
- El Salvador – Ministerio del Interior – Correos (Spanish)
- Estonia – Estee Post (Estonian)
- Europe – Post Europ (English, Français)
- Falkland Islands – Philatelic Bureau (English)
- Faroe Island – Posverk Føroya (Faeroese)
- Finland – Finland Post Ltd (Finish, English)
- France – La Poste (Français, English)
- Gambia – Department of Post, The Gambia (English)
- Germany / Deutschland – Deutsche Post AG (German, English)
- Greece – Hellenic Post (Greek, English)
- Greenland – Post Greenland (Danish, Greenlandic)
- Hong Kong (China) – Hongkong Post (Chinese, English)
- Hungary – Magyar Posta (Hungarian)
- Iceland – Iceland Telecom (Icelandic, English)
- India – India Post (English)
- Indonesia – Indonesian PTT (Bahasa)
- International – International Post Corporation (cooperative association of 21 national postal services)
- Ireland – An Post National Postal Service (English)
- Isle of Man – Isle of Man Post / Ellan Vannin (English)
- Italy – Italian Postal Authority (Italian)
- Japan – Ministry of Posts and Telecommunications (Japanese, English)
- Jersey Isle – Jersey Post (English)
- Kenya – Posta – Postal Corporation of Kenya (English)
- Korea – Ministry of Information and Communication (Korean, English)
- Latvia – Latvia Post (Latvian, English)
- Lebanon – LibanPost (Arabic, English)
- Lithuania – Lietuvos Paštas (Lithuanian, English)
- Luxembourg – Luxembourg Postes et Télécommunications (French)
- Macedonia – Makedonska Posta (Macedonian)
- Malaysia – Pos Malaysia (English)
- Malta – Malta Post (English)
- Mexico – Mexican Postal Service (Spanish)
- Montenegro – Pošta Crne Gore (Serbian)
- Netherlands – Dutch PTT (Dutch)
- New Caledonia – Office des Postes et Télécommunications (French)
- New Zealand – New Zealand Post (English)
- Nigeria – Nigeria Postal Service (English)
- Norway – Posten (Norwegian, English)
- Peru – Postales e Imágenes del Perú (Spanish)
- Philippines – PhilPost (English)
- Poland – Poczta Polska (Polish, English)
- Portugal – CTT Correios (Portuguese, English)
- Romania – Posta Romana (Romanian, English)
- Russia – Russian Post (Russian)
- Serbia – Pošta Srbija (Serbian, English)
- Singapore – Singapore Post Pte Ltd (English)
- Slovakia – Slovak Post (Slovakian, English)
- Slovenia – Pošta Slovenije (Slovenian, English)
- South Africa – South African Post Office (English)
- Spain / España – Sociedad Estatal Correos y Telégrafos (Spanish)
- Sweden – Sweden Post (Swedish, English)
- Swaziland – Swaziland Posts & Telecommunication (English)
- Switzerland – Swiss Post (Deutsch, Italiano, Français)
- Taiwan – Taiwan Post Office (Chinese, English)
- Thailand – Communications Authority of Thailand (Thai, English)
- Tunisia – La Poste Tunisienne (French)
- Turkey – General Directorate of PTT (Turkish, English)
- Ukraine – “Ukrposhta” – Ukrainian State Enterprise of Posts (USEP) (Ukrainian, Russian/Pус, English)
- United Kingdom – Royal Mail (English)
- United Nations – United Nations Postal Administration (English, Deutsch/Français)
- United States – United States Postal Service (English)
- Universal Postal Union – Union Postale Universelle (English, Français)
- Uruguay – Administracion Nacional de Correos (Spanish)
- Venezuela – Ipostel (Spanish)
- Viet Nam – Vietnam Post and Telecommunications (Vietnamese, English)
Return and Exchange Policy
– Return for refund if and only if the product defects (original purchase price only, shipping and handling is NOT refundable): 15 days from the Receiving date.
– Exchange is possible, only when products condition is still re-sellable upon inspection at our side. (remain unopened)
– Return for replacement: Within 15 days from the Arrival date
ALL LENSES HAVE TO BE INTACT IN THEIR SEALED VIALS. We cannot accept returns if you have opened the packaging even if the item was incorrectly sent due to concerns of hygiene.
Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances.
Incorrect or Defective Items Return Policy
-If we happen to have sent you the wrong color, prescription or model, torn lenses, we will happily correct our mistake.Please contact us, explaining your situation.
-You may need to take a picture of the mistake for proof, and some cases will require you mailing the parcel back to us. A replacement or refund will be sent without any charges.
The replacement will be shipped by international registered air mail only. If you need the replacement or refund, please contact us within 15 days of receiving them.
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
-Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
-If you parcel being returned and a refund request is made, we will impose 30% penalty fees of your total order value and deduct the shipping charges and refund you the remaining amount.
-If you parcel being returned due to wrong address or unclaimed or similiar reason and you request to re ship back to you, you need to bear the shipping charges.
To return your order, please contact us on contact us page with the invoice number and return item(s) information.